assist/src/web/app.py

# -*- coding: utf-8 -*-
"""
TSP助手预警管理Web应用
提供预警系统的Web界面和API接口
"""

import sys
import os
import json
import logging
import pandas as pd

# 配置日志
logger = logging.getLogger(__name__)
from datetime import datetime, timedelta
from openpyxl import Workbook
from openpyxl.styles import Font
from flask import Flask, render_template, request, jsonify, redirect, url_for, send_from_directory, send_file
from flask_cors import CORS
from werkzeug.utils import secure_filename

# 添加项目根目录到Python路径
sys.path.append(os.path.dirname(os.path.dirname(os.path.abspath(__file__))))

from src.main import TSPAssistant
from src.agent_assistant import TSPAgentAssistant
from src.analytics.alert_system import AlertRule, AlertLevel, AlertType
from src.dialogue.realtime_chat import RealtimeChatManager
from src.vehicle.vehicle_data_manager import VehicleDataManager
from src.core.database import db_manager
from src.core.models import WorkOrder, Alert, Conversation, KnowledgeEntry, WorkOrderSuggestion, VehicleData
from src.core.backup_manager import backup_manager

app = Flask(__name__)
CORS(app)

# 抑制 /api/health 的访问日志
werkzeug_logger = logging.getLogger('werkzeug')

class HealthLogFilter(logging.Filter):
    def filter(self, record):
        try:
            msg = record.getMessage()
            return '/api/health' not in msg
        except Exception:
            return True

werkzeug_logger.addFilter(HealthLogFilter())

# 配置上传文件夹
UPLOAD_FOLDER = 'uploads'
app.config['UPLOAD_FOLDER'] = UPLOAD_FOLDER
app.config['MAX_CONTENT_LENGTH'] = 16 * 1024 * 1024  # 16MB max file size

# 初始化TSP助手和Agent助手
assistant = TSPAssistant()
agent_assistant = TSPAgentAssistant()
chat_manager = RealtimeChatManager()
vehicle_manager = VehicleDataManager()

# 工具函数：确保工单模板文件存在
def _ensure_workorder_template_file() -> str:
    """返回已有的模板xlsx路径；不做动态生成，避免运行时依赖问题"""
    template_path = os.path.join(app.config['UPLOAD_FOLDER'], 'workorder_template.xlsx')
    # 确保目录存在
    os.makedirs(app.config['UPLOAD_FOLDER'], exist_ok=True)
    if not os.path.exists(template_path):
        # 如果运行目录不存在模板，尝试从项目根相对路径拷贝一次
        repo_template = os.path.join(os.path.dirname(os.path.dirname(os.path.abspath(__file__))), '..', 'uploads', 'workorder_template.xlsx')
        repo_template = os.path.abspath(repo_template)
        try:
            if os.path.exists(repo_template):
                import shutil
                shutil.copyfile(repo_template, template_path)
            else:
                raise FileNotFoundError('模板文件缺失：uploads/workorder_template.xlsx')
        except Exception as copy_err:
            raise copy_err
    return template_path

@app.route('/')
def index():
    """主页 - 综合管理平台"""
    return render_template('dashboard.html')

@app.route('/alerts')
def alerts():
    """预警管理页面"""
    return render_template('index.html')

@app.route('/api/health')
def get_health():
    """获取系统健康状态（附加近1小时业务指标）"""
    try:
        base = assistant.get_system_health() or {}
        # 追加数据库近1小时指标
        from datetime import datetime, timedelta
        with db_manager.get_session() as session:
            since = datetime.now() - timedelta(hours=1)
            conv_count = session.query(Conversation).filter(Conversation.timestamp >= since).count()
            resp_times = [c.response_time for c in session.query(Conversation).filter(Conversation.timestamp >= since).all() if c.response_time]
            avg_resp = round(sum(resp_times)/len(resp_times), 2) if resp_times else 0
            open_wos = session.query(WorkOrder).filter(WorkOrder.status == 'open').count()
            levels = session.query(Alert.level).filter(Alert.is_active == True).all()
            level_map = {}
            for (lvl,) in levels:
                level_map[lvl] = level_map.get(lvl, 0) + 1
        base.update({
            "throughput_1h": conv_count,
            "avg_response_time_1h": avg_resp,
            "open_workorders": open_wos,
            "active_alerts_by_level": level_map
        })
        return jsonify(base)
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/alerts')
def get_alerts():
    """获取预警列表"""
    try:
        alerts = assistant.get_active_alerts()
        return jsonify(alerts)
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/alerts', methods=['POST'])
def create_alert():
    """创建预警"""
    try:
        data = request.get_json()
        alert = assistant.create_alert(
            alert_type=data.get('alert_type', 'manual'),
            title=data.get('title', '手动预警'),
            description=data.get('description', ''),
            level=data.get('level', 'medium')
        )
        return jsonify({"success": True, "alert": alert})
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/alerts/statistics')
def get_alert_statistics():
    """获取预警统计"""
    try:
        stats = assistant.get_alert_statistics()
        return jsonify(stats)
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/alerts/<int:alert_id>/resolve', methods=['POST'])
def resolve_alert(alert_id):
    """解决预警"""
    try:
        success = assistant.resolve_alert(alert_id)
        if success:
            return jsonify({"success": True, "message": "预警已解决"})
        else:
            return jsonify({"success": False, "message": "解决预警失败"}), 400
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/rules')
def get_rules():
    """获取预警规则列表"""
    try:
        rules = assistant.alert_system.rules
        rules_data = []
        for name, rule in rules.items():
            rules_data.append({
                "name": rule.name,
                "description": rule.description,
                "alert_type": rule.alert_type.value,
                "level": rule.level.value,
                "threshold": rule.threshold,
                "condition": rule.condition,
                "enabled": rule.enabled,
                "check_interval": rule.check_interval,
                "cooldown": rule.cooldown
            })
        return jsonify(rules_data)
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/rules', methods=['POST'])
def create_rule():
    """创建预警规则"""
    try:
        data = request.get_json()
        rule = AlertRule(
            name=data['name'],
            description=data['description'],
            alert_type=AlertType(data['alert_type']),
            level=AlertLevel(data['level']),
            threshold=float(data['threshold']),
            condition=data['condition'],
            enabled=data.get('enabled', True),
            check_interval=int(data.get('check_interval', 300)),
            cooldown=int(data.get('cooldown', 3600))
        )
        
        success = assistant.alert_system.add_custom_rule(rule)
        if success:
            return jsonify({"success": True, "message": "规则创建成功"})
        else:
            return jsonify({"success": False, "message": "规则创建失败"}), 400
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/rules/<rule_name>', methods=['PUT'])
def update_rule(rule_name):
    """更新预警规则"""
    try:
        data = request.get_json()
        success = assistant.alert_system.update_rule(rule_name, **data)
        if success:
            return jsonify({"success": True, "message": "规则更新成功"})
        else:
            return jsonify({"success": False, "message": "规则更新失败"}), 400
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/rules/<rule_name>', methods=['DELETE'])
def delete_rule(rule_name):
    """删除预警规则"""
    try:
        success = assistant.alert_system.delete_rule(rule_name)
        if success:
            return jsonify({"success": True, "message": "规则删除成功"})
        else:
            return jsonify({"success": False, "message": "规则删除失败"}), 400
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/monitor/start', methods=['POST'])
def start_monitoring():
    """启动监控服务"""
    try:
        success = assistant.start_monitoring()
        if success:
            return jsonify({"success": True, "message": "监控服务已启动"})
        else:
            return jsonify({"success": False, "message": "启动监控服务失败"}), 400
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/monitor/stop', methods=['POST'])
def stop_monitoring():
    """停止监控服务"""
    try:
        success = assistant.stop_monitoring()
        if success:
            return jsonify({"success": True, "message": "监控服务已停止"})
        else:
            return jsonify({"success": False, "message": "停止监控服务失败"}), 400
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/monitor/status')
def get_monitor_status():
    """获取监控服务状态"""
    try:
        health = assistant.get_system_health()
        return jsonify({
            "monitor_status": health.get("monitor_status", "unknown"),
            "health_score": health.get("health_score", 0),
            "active_alerts": health.get("active_alerts", 0)
        })
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/check-alerts', methods=['POST'])
def check_alerts():
    """手动检查预警"""
    try:
        alerts = assistant.check_alerts()
        return jsonify({
            "success": True,
            "alerts": alerts,
            "count": len(alerts)
        })
    except Exception as e:
        return jsonify({"error": str(e)}), 500

# 实时对话相关路由
@app.route('/chat')
def chat():
    """实时对话页面 (WebSocket版本)"""
    return render_template('chat.html')

@app.route('/chat-http')
def chat_http():
    """实时对话页面 (HTTP版本)"""
    return render_template('chat_http.html')

@app.route('/api/chat/session', methods=['POST'])
def create_chat_session():
    """创建对话会话"""
    try:
        data = request.get_json()
        user_id = data.get('user_id', 'anonymous')
        work_order_id = data.get('work_order_id')
        
        session_id = chat_manager.create_session(user_id, work_order_id)
        
        return jsonify({
            "success": True,
            "session_id": session_id,
            "message": "会话创建成功"
        })
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/chat/message', methods=['POST'])
def send_chat_message():
    """发送聊天消息"""
    try:
        data = request.get_json()
        session_id = data.get('session_id')
        message = data.get('message')
        
        if not session_id or not message:
            return jsonify({"error": "缺少必要参数"}), 400
        
        result = chat_manager.process_message(session_id, message)
        return jsonify(result)
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/chat/history/<session_id>')
def get_chat_history(session_id):
    """获取对话历史"""
    try:
        history = chat_manager.get_session_history(session_id)
        return jsonify({
            "success": True,
            "history": history
        })
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/chat/work-order', methods=['POST'])
def create_work_order():
    """创建工单"""
    try:
        data = request.get_json()
        session_id = data.get('session_id')
        title = data.get('title')
        description = data.get('description')
        category = data.get('category', '技术问题')
        priority = data.get('priority', 'medium')
        
        if not session_id or not title or not description:
            return jsonify({"error": "缺少必要参数"}), 400
        
        result = chat_manager.create_work_order(session_id, title, description, category, priority)
        return jsonify(result)
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/chat/work-order/<int:work_order_id>')
def get_work_order_status(work_order_id):
    """获取工单状态"""
    try:
        result = chat_manager.get_work_order_status(work_order_id)
        return jsonify(result)
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/chat/session/<session_id>', methods=['DELETE'])
def end_chat_session(session_id):
    """结束对话会话"""
    try:
        success = chat_manager.end_session(session_id)
        return jsonify({
            "success": success,
            "message": "会话已结束" if success else "结束会话失败"
        })
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/chat/sessions')
def get_active_sessions():
    """获取活跃会话列表"""
    try:
        sessions = chat_manager.get_active_sessions()
        return jsonify({
            "success": True,
            "sessions": sessions
        })
    except Exception as e:
        return jsonify({"error": str(e)}), 500

# Agent相关API
@app.route('/api/agent/status')
def get_agent_status():
    """获取Agent状态"""
    try:
        status = agent_assistant.get_agent_status()
        return jsonify(status)
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/agent/action-history')
def get_agent_action_history():
    """获取Agent动作执行历史"""
    try:
        limit = request.args.get('limit', 50, type=int)
        history = agent_assistant.get_action_history(limit)
        return jsonify({
            "success": True,
            "history": history,
            "count": len(history)
        })
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/agent/trigger-sample', methods=['POST'])
def trigger_sample_action():
    """触发示例动作"""
    try:
        import asyncio
        result = asyncio.run(agent_assistant.trigger_sample_actions())
        return jsonify(result)
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/agent/clear-history', methods=['POST'])
def clear_agent_history():
    """清空Agent执行历史"""
    try:
        result = agent_assistant.clear_execution_history()
        return jsonify(result)
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/agent/llm-stats')
def get_llm_stats():
    """获取LLM使用统计"""
    try:
        stats = agent_assistant.get_llm_usage_stats()
        return jsonify({
            "success": True,
            "stats": stats
        })
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/agent/toggle', methods=['POST'])
def toggle_agent_mode():
    """切换Agent模式"""
    try:
        data = request.get_json()
        enabled = data.get('enabled', True)
        success = agent_assistant.toggle_agent_mode(enabled)
        return jsonify({
            "success": success, 
            "message": f"Agent模式已{'启用' if enabled else '禁用'}"
        })
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/agent/monitoring/start', methods=['POST'])
def start_agent_monitoring():
    """启动Agent监控"""
    try:
        success = agent_assistant.start_proactive_monitoring()
        return jsonify({
            "success": success, 
            "message": "Agent监控已启动" if success else "启动失败"
        })
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/agent/monitoring/stop', methods=['POST'])
def stop_agent_monitoring():
    """停止Agent监控"""
    try:
        success = agent_assistant.stop_proactive_monitoring()
        return jsonify({
            "success": success, 
            "message": "Agent监控已停止" if success else "停止失败"
        })
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/agent/proactive-monitoring', methods=['POST'])
def proactive_monitoring():
    """主动监控检查"""
    try:
        result = agent_assistant.run_proactive_monitoring()
        return jsonify(result)
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/agent/intelligent-analysis', methods=['POST'])
def intelligent_analysis():
    """智能分析"""
    try:
        analysis = agent_assistant.run_intelligent_analysis()
        return jsonify({"success": True, "analysis": analysis})
    except Exception as e:
        return jsonify({"error": str(e)}), 500

# 知识库相关API
@app.route('/api/knowledge')
def get_knowledge():
    """获取知识库列表"""
    try:
        # 获取分页参数
        page = request.args.get('page', 1, type=int)
        per_page = request.args.get('per_page', 10, type=int)
        
        # 从数据库获取知识库数据
        knowledge_entries = assistant.knowledge_manager.get_knowledge_entries(
            page=page, per_page=per_page
        )
        
        return jsonify(knowledge_entries)
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/knowledge/search')
def search_knowledge():
    """搜索知识库"""
    try:
        query = request.args.get('q', '')
        # 这里应该调用知识库管理器的搜索方法
        results = assistant.search_knowledge(query, top_k=5)
        return jsonify(results.get('results', []))
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/knowledge', methods=['POST'])
def add_knowledge():
    """添加知识库条目"""
    try:
        data = request.get_json()
        success = assistant.knowledge_manager.add_knowledge_entry(
            question=data['question'],
            answer=data['answer'],
            category=data['category'],
            confidence_score=data['confidence_score']
        )
        return jsonify({"success": success, "message": "知识添加成功" if success else "添加失败"})
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/knowledge/stats')
def get_knowledge_stats():
    """获取知识库统计"""
    try:
        stats = assistant.knowledge_manager.get_knowledge_stats()
        return jsonify(stats)
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/knowledge/upload', methods=['POST'])
def upload_knowledge_file():
    """上传文件并生成知识库"""
    try:
        if 'file' not in request.files:
            return jsonify({"error": "没有上传文件"}), 400
        
        file = request.files['file']
        if file.filename == '':
            return jsonify({"error": "没有选择文件"}), 400
        
        # 保存文件到临时目录
        import tempfile
        import os
        import uuid
        
        # 创建唯一的临时文件名
        temp_filename = f"upload_{uuid.uuid4()}{os.path.splitext(file.filename)[1]}"
        temp_path = os.path.join(tempfile.gettempdir(), temp_filename)
        
        try:
            # 保存文件
            file.save(temp_path)
            
            # 使用Agent助手处理文件
            result = agent_assistant.process_file_to_knowledge(temp_path, file.filename)
            
            return jsonify(result)
            
        finally:
            # 确保删除临时文件
            try:
                if os.path.exists(temp_path):
                    os.unlink(temp_path)
            except Exception as cleanup_error:
                logger.warning(f"清理临时文件失败: {cleanup_error}")
            
    except Exception as e:
        logger.error(f"文件上传处理失败: {e}")
        return jsonify({"error": str(e)}), 500

@app.route('/api/knowledge/delete/<int:knowledge_id>', methods=['DELETE'])
def delete_knowledge(knowledge_id):
    """删除知识库条目"""
    try:
        success = assistant.knowledge_manager.delete_knowledge_entry(knowledge_id)
        return jsonify({"success": success, "message": "删除成功" if success else "删除失败"})
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/knowledge/verify/<int:knowledge_id>', methods=['POST'])
def verify_knowledge(knowledge_id):
    """验证知识库条目"""
    try:
        data = request.get_json() or {}
        verified_by = data.get('verified_by', 'admin')
        success = assistant.knowledge_manager.verify_knowledge_entry(knowledge_id, verified_by)
        return jsonify({"success": success, "message": "验证成功" if success else "验证失败"})
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/knowledge/unverify/<int:knowledge_id>', methods=['POST'])
def unverify_knowledge(knowledge_id):
    """取消验证知识库条目"""
    try:
        success = assistant.knowledge_manager.unverify_knowledge_entry(knowledge_id)
        return jsonify({"success": success, "message": "取消验证成功" if success else "取消验证失败"})
    except Exception as e:
        return jsonify({"error": str(e)}), 500

# 工单相关API
@app.route('/api/workorders')
def get_workorders():
    """获取工单列表（来自数据库）"""
    try:
        status_filter = request.args.get('status')
        priority_filter = request.args.get('priority')
        with db_manager.get_session() as session:
            q = session.query(WorkOrder)
            if status_filter and status_filter != 'all':
                q = q.filter(WorkOrder.status == status_filter)
            if priority_filter and priority_filter != 'all':
                q = q.filter(WorkOrder.priority == priority_filter)
            q = q.order_by(WorkOrder.created_at.desc())
            rows = q.all()
            result = []
            for w in rows:
                result.append({
                    "id": w.id,
                    "order_id": w.order_id,
                    "title": w.title,
                    "description": w.description,
                    "category": w.category,
                    "priority": w.priority,
                    "status": w.status,
                    "created_at": w.created_at.isoformat() if w.created_at else None,
                    "updated_at": w.updated_at.isoformat() if w.updated_at else None,
                    "resolution": w.resolution,
                    "satisfaction_score": w.satisfaction_score
                })
            return jsonify(result)
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/workorders', methods=['POST'])
def create_workorder():
    """创建工单"""
    try:
        data = request.get_json()
        result = assistant.create_work_order(
            title=data['title'],
            description=data['description'],
            category=data['category'],
            priority=data['priority']
        )
        return jsonify({"success": True, "workorder": result})
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/workorders/<int:workorder_id>')
def get_workorder_details(workorder_id):
    """获取工单详情（含数据库对话记录）"""
    try:
        with db_manager.get_session() as session:
            w = session.query(WorkOrder).filter(WorkOrder.id == workorder_id).first()
            if not w:
                return jsonify({"error": "工单不存在"}), 404
            convs = session.query(Conversation).filter(Conversation.work_order_id == w.id).order_by(Conversation.timestamp.asc()).all()
            conv_list = []
            for c in convs:
                conv_list.append({
                    "id": c.id,
                    "user_message": c.user_message,
                    "assistant_response": c.assistant_response,
                    "timestamp": c.timestamp.isoformat() if c.timestamp else None
                })
            # 在会话内构建工单数据
            workorder = {
                "id": w.id,
                "order_id": w.order_id,
                "title": w.title,
                "description": w.description,
                "category": w.category,
                "priority": w.priority,
                "status": w.status,
                "created_at": w.created_at.isoformat() if w.created_at else None,
                "updated_at": w.updated_at.isoformat() if w.updated_at else None,
                "resolution": w.resolution,
                "satisfaction_score": w.satisfaction_score,
                "conversations": conv_list
            }
            return jsonify(workorder)
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/workorders/<int:workorder_id>', methods=['PUT'])
def update_workorder(workorder_id):
    """更新工单（写入数据库）"""
    try:
        data = request.get_json()
        if not data.get('title') or not data.get('description'):
            return jsonify({"error": "标题和描述不能为空"}), 400
        with db_manager.get_session() as session:
            w = session.query(WorkOrder).filter(WorkOrder.id == workorder_id).first()
            if not w:
                return jsonify({"error": "工单不存在"}), 404
            w.title = data.get('title', w.title)
            w.description = data.get('description', w.description)
            w.category = data.get('category', w.category)
            w.priority = data.get('priority', w.priority)
            w.status = data.get('status', w.status)
            w.resolution = data.get('resolution', w.resolution)
            w.satisfaction_score = data.get('satisfaction_score', w.satisfaction_score)
            w.updated_at = datetime.now()
            session.commit()
            updated = {
                "id": w.id,
                "title": w.title,
                "description": w.description,
                "category": w.category,
                "priority": w.priority,
                "status": w.status,
                "resolution": w.resolution,
                "satisfaction_score": w.satisfaction_score,
                "updated_at": w.updated_at.isoformat() if w.updated_at else None
            }
            return jsonify({"success": True, "message": "工单更新成功", "workorder": updated})
    except Exception as e:
        return jsonify({"error": str(e)}), 500

# 工单AI建议：生成、保存人工描述、审批入库
@app.route('/api/workorders/<int:workorder_id>/ai-suggestion', methods=['POST'])
def generate_workorder_ai_suggestion(workorder_id):
    """根据工单描述与知识库生成AI建议草稿"""
    try:
        with db_manager.get_session() as session:
            w = session.query(WorkOrder).filter(WorkOrder.id == workorder_id).first()
            if not w:
                return jsonify({"error": "工单不存在"}), 404
            # 调用知识库搜索与LLM生成
            query = f"{w.title} {w.description}"
            kb_results = assistant.search_knowledge(query, top_k=3)
            kb_list = kb_results.get('results', []) if isinstance(kb_results, dict) else []
            # 组装提示词
            context = "\n".join([f"Q: {k.get('question','')}\nA: {k.get('answer','')}" for k in kb_list])
            from src.core.llm_client import QwenClient
            llm = QwenClient()
            prompt = f"请基于以下工单描述与知识库片段，给出简洁、可执行的处理建议。\n工单描述:\n{w.description}\n\n知识库片段:\n{context}\n\n请直接输出建议文本："
            llm_resp = llm.chat_completion(messages=[{"role":"user","content":prompt}], temperature=0.3, max_tokens=800)
            suggestion = ""
            if llm_resp and 'choices' in llm_resp:
                suggestion = llm_resp['choices'][0]['message']['content']
            # 保存/更新草稿记录
            rec = session.query(WorkOrderSuggestion).filter(WorkOrderSuggestion.work_order_id == w.id).first()
            if not rec:
                rec = WorkOrderSuggestion(work_order_id=w.id, ai_suggestion=suggestion)
                session.add(rec)
            else:
                rec.ai_suggestion = suggestion
                rec.updated_at = datetime.now()
            session.commit()
            return jsonify({"success": True, "ai_suggestion": suggestion})
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/workorders/<int:workorder_id>/human-resolution', methods=['POST'])
def save_workorder_human_resolution(workorder_id):
    """保存人工描述，并计算与AI建议相似度；若≥95%可自动审批入库"""
    try:
        data = request.get_json() or {}
        human_text = data.get('human_resolution','').strip()
        if not human_text:
            return jsonify({"error":"人工描述不能为空"}), 400
        with db_manager.get_session() as session:
            w = session.query(WorkOrder).filter(WorkOrder.id == workorder_id).first()
            if not w:
                return jsonify({"error": "工单不存在"}), 404
            rec = session.query(WorkOrderSuggestion).filter(WorkOrderSuggestion.work_order_id == w.id).first()
            if not rec:
                rec = WorkOrderSuggestion(work_order_id=w.id)
                session.add(rec)
            rec.human_resolution = human_text
            # 计算相似度（使用简单cosine TF-IDF，避免外部服务依赖）
            try:
                from sklearn.feature_extraction.text import TfidfVectorizer
                from sklearn.metrics.pairwise import cosine_similarity
                texts = [rec.ai_suggestion or "", human_text]
                vec = TfidfVectorizer(max_features=1000)
                mat = vec.fit_transform(texts)
                sim = float(cosine_similarity(mat[0:1], mat[1:2])[0][0])
            except Exception:
                sim = 0.0
            rec.ai_similarity = sim
            # 自动审批条件≥0.95
            approved = sim >= 0.95
            rec.approved = approved
            session.commit()
            return jsonify({"success": True, "similarity": sim, "approved": approved})
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/workorders/<int:workorder_id>/approve-to-knowledge', methods=['POST'])
def approve_workorder_to_knowledge(workorder_id):
    """将已审批的AI建议入库为知识条目"""
    try:
        with db_manager.get_session() as session:
            w = session.query(WorkOrder).filter(WorkOrder.id == workorder_id).first()
            if not w:
                return jsonify({"error": "工单不存在"}), 404
            rec = session.query(WorkOrderSuggestion).filter(WorkOrderSuggestion.work_order_id == w.id).first()
            if not rec or not rec.approved or not rec.ai_suggestion:
                return jsonify({"error": "未找到可入库的已审批AI建议"}), 400
            # 入库为知识条目（问=工单标题；答=AI建议；类目用工单分类）
            entry = KnowledgeEntry(
                question=w.title or (w.description[:20] if w.description else '工单问题'),
                answer=rec.ai_suggestion,
                category=w.category or '其他',
                confidence_score=0.95,
                is_active=True,
                is_verified=True,
                verified_by='auto_approve',
                verified_at=datetime.now()
            )
            session.add(entry)
            session.commit()
            return jsonify({"success": True, "knowledge_id": entry.id})
    except Exception as e:
        return jsonify({"error": str(e)}), 500

# 分析相关API
@app.route('/api/analytics')
def get_analytics():
    """获取分析数据"""
    try:
        # 支持多种参数名
        time_range = request.args.get('timeRange', request.args.get('days', '30'))
        dimension = request.args.get('dimension', 'workorders')
        analytics = generate_db_analytics(int(time_range), dimension)
        return jsonify(analytics)
    except Exception as e:
        return jsonify({"error": str(e)}), 500

def generate_db_analytics(days: int, dimension: str) -> dict:
    """基于数据库生成真实分析数据"""
    from collections import defaultdict, Counter
    end_time = datetime.now()
    start_time = end_time - timedelta(days=days-1)

    with db_manager.get_session() as session:
        # 拉取数据
        workorders = session.query(WorkOrder).filter(WorkOrder.created_at >= start_time).all()
        alerts = session.query(Alert).filter(Alert.created_at >= start_time).all()
        conversations = session.query(Conversation).filter(Conversation.timestamp >= start_time).all()
        knowledge_entries = session.query(KnowledgeEntry).all()

        # 趋势数据（按天）
        day_keys = [(start_time + timedelta(days=i)).strftime('%Y-%m-%d') for i in range(days)]
        wo_by_day = Counter([(wo.created_at.strftime('%Y-%m-%d') if wo.created_at else end_time.strftime('%Y-%m-%d')) for wo in workorders])
        alert_by_day = Counter([(al.created_at.strftime('%Y-%m-%d') if al.created_at else end_time.strftime('%Y-%m-%d')) for al in alerts])
        trend = [{
            'date': d,
            'workorders': int(wo_by_day.get(d, 0)),
            'alerts': int(alert_by_day.get(d, 0))
        } for d in day_keys]
    
    # 工单统计
    total = len(workorders)
    status_counts = Counter([wo.status for wo in workorders])
    category_counts = Counter([wo.category for wo in workorders])
    priority_counts = Counter([wo.priority for wo in workorders])
    resolved_count = status_counts.get('resolved', 0)
    workorders_stats = {
        'total': total,
        'open': status_counts.get('open', 0),
        'in_progress': status_counts.get('in_progress', 0),
        'resolved': resolved_count,
        'closed': status_counts.get('closed', 0),
        'by_category': dict(category_counts),
        'by_priority': dict(priority_counts)
    }

    # 满意度
    scores = []
    for wo in workorders:
        if wo.satisfaction_score not in (None, ''):
            try:
                score = float(wo.satisfaction_score)
                scores.append(score)
            except (ValueError, TypeError):
                continue
    avg_satisfaction = round(sum(scores)/len(scores), 1) if scores else 0
    dist = Counter([str(int(round(s))) for s in scores]) if scores else {}
    satisfaction_stats = {
        'average': avg_satisfaction,
        'distribution': {k: int(v) for k, v in dist.items()}
    }

    # 预警统计
    level_counts = Counter([al.level for al in alerts])
    active_alerts = len([al for al in alerts if al.is_active])
    resolved_alerts = len([al for al in alerts if not al.is_active and al.resolved_at])
    alerts_stats = {
        'total': len(alerts),
        'active': active_alerts,
        'resolved': resolved_alerts,
        'by_level': {k: int(v) for k, v in level_counts.items()}
    }

    # 性能指标（基于对话响应时间粗略估计）
    resp_times = []
    for c in conversations:
        if c.response_time not in (None, ''):
            try:
                resp_time = float(c.response_time)
                resp_times.append(resp_time)
            except (ValueError, TypeError):
                continue
    avg_resp = round(sum(resp_times)/len(resp_times), 2) if resp_times else 0
    throughput = len(conversations)  # 期间内的对话数量
    # 错误率：用严重预警比例粗估
    critical = level_counts.get('critical', 0)
    error_rate = round((critical / alerts_stats['total']) * 100, 2) if alerts_stats['total'] > 0 else 0
    performance_stats = {
        'response_time': avg_resp,
        'uptime': 99.0,  # 可接入真实监控后更新
        'error_rate': error_rate,
        'throughput': throughput
    }
    
    return {
        'trend': trend,
        'workorders': workorders_stats,
        'satisfaction': satisfaction_stats,
        'alerts': alerts_stats,
        'performance': performance_stats,
        'summary': {
            'total_workorders': total,
            'resolution_rate': round((resolved_count/total)*100, 1) if total > 0 else 0,
            'avg_satisfaction': avg_satisfaction,
            'active_alerts': active_alerts
        }
    }

@app.route('/api/analytics/export')
def export_analytics():
    """导出分析报告"""
    try:
        # 生成Excel报告（使用数据库真实数据）
        analytics = generate_db_analytics(30, 'workorders')
        
        # 创建工作簿
        wb = Workbook()
        ws = wb.active
        ws.title = "分析报告"
        
        # 添加标题
        ws['A1'] = 'TSP智能助手分析报告'
        ws['A1'].font = Font(size=16, bold=True)
        
        # 添加工单统计
        ws['A3'] = '工单统计'
        ws['A3'].font = Font(bold=True)
        ws['A4'] = '总工单数'
        ws['B4'] = analytics['workorders']['total']
        ws['A5'] = '待处理'
        ws['B5'] = analytics['workorders']['open']
        ws['A6'] = '已解决'
        ws['B6'] = analytics['workorders']['resolved']
        
        # 保存文件
        report_path = 'uploads/analytics_report.xlsx'
        os.makedirs('uploads', exist_ok=True)
        wb.save(report_path)
        
        return send_file(report_path, as_attachment=True, download_name='analytics_report.xlsx')
        
    except Exception as e:
        return jsonify({"error": str(e)}), 500

# Agent 工具统计与自定义工具
@app.route('/api/agent/tools/stats')
def get_agent_tools_stats():
    try:
        tools = agent_assistant.agent_core.tool_manager.get_available_tools()
        performance = agent_assistant.agent_core.tool_manager.get_tool_performance_report()
        return jsonify({
            "success": True,
            "tools": tools,
            "performance": performance
        })
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/agent/tools/register', methods=['POST'])
def register_custom_tool():
    """注册自定义工具（仅登记元数据，函数为占位）"""
    try:
        data = request.get_json() or {}
        name = data.get('name')
        description = data.get('description', '')
        if not name:
            return jsonify({"error": "缺少工具名称"}), 400

        def _placeholder_tool(**kwargs):
            return {"message": f"自定义工具 {name} 已登记（占位），当前不可执行", "params": kwargs}

        agent_assistant.agent_core.tool_manager.register_tool(
            name,
            _placeholder_tool,
            metadata={"description": description, "custom": True}
        )
        return jsonify({"success": True, "message": "工具已注册"})
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/agent/tools/unregister/<name>', methods=['DELETE'])
def unregister_custom_tool(name):
    try:
        success = agent_assistant.agent_core.tool_manager.unregister_tool(name)
        return jsonify({"success": success})
    except Exception as e:
        return jsonify({"error": str(e)}), 500

# 工单导入相关API
@app.route('/api/workorders/import', methods=['POST'])
def import_workorders():
    """导入Excel工单文件"""
    try:
        # 检查是否有文件上传
        if 'file' not in request.files:
            return jsonify({"error": "没有上传文件"}), 400
        
        file = request.files['file']
        if file.filename == '':
            return jsonify({"error": "没有选择文件"}), 400
        
        if not file.filename.endswith(('.xlsx', '.xls')):
            return jsonify({"error": "只支持Excel文件(.xlsx, .xls)"}), 400
        
        # 保存上传的文件
        filename = secure_filename(file.filename)
        upload_path = os.path.join('uploads', filename)
        os.makedirs('uploads', exist_ok=True)
        file.save(upload_path)
        
        # 解析Excel文件
        try:
            df = pd.read_excel(upload_path)
            imported_workorders = []
            
            # 处理每一行数据
            for index, row in df.iterrows():
                # 根据Excel列名映射到工单字段
                workorder = {
                    "id": len(assistant.work_orders) + index + 1,  # 生成新ID
                    "order_id": f"WO{len(assistant.work_orders) + index + 1:06d}",
                    "title": str(row.get('标题', row.get('title', f'导入工单 {index + 1}'))),
                    "description": str(row.get('描述', row.get('description', ''))),
                    "category": str(row.get('分类', row.get('category', '技术问题'))),
                    "priority": str(row.get('优先级', row.get('priority', 'medium'))),
                    "status": str(row.get('状态', row.get('status', 'open'))),
                    "created_at": datetime.now().isoformat(),
                    "updated_at": datetime.now().isoformat(),
                    "resolution": str(row.get('解决方案', row.get('resolution', ''))) if pd.notna(row.get('解决方案', row.get('resolution'))) else None,
                    "satisfaction_score": int(row.get('满意度', row.get('satisfaction_score', 0))) if pd.notna(row.get('满意度', row.get('satisfaction_score'))) else None
                }
                
                # 添加到工单列表（这里应该保存到数据库）
                assistant.work_orders.append(workorder)
                imported_workorders.append(workorder)
            
            # 清理上传的文件
            os.remove(upload_path)
            
            return jsonify({
                "success": True,
                "message": f"成功导入 {len(imported_workorders)} 个工单",
                "imported_count": len(imported_workorders),
                "workorders": imported_workorders
            })
            
        except Exception as e:
            # 清理上传的文件
            if os.path.exists(upload_path):
                os.remove(upload_path)
            return jsonify({"error": f"解析Excel文件失败: {str(e)}"}), 400
            
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/workorders/import/template')
def download_import_template():
    """下载工单导入模板"""
    try:
        template_path = _ensure_workorder_template_file()
        return jsonify({
            "success": True,
            "template_url": f"/uploads/workorder_template.xlsx"
        })
        
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/workorders/import/template/file')
def download_import_template_file():
    """直接返回工单导入模板文件（下载）"""
    try:
        template_path = _ensure_workorder_template_file()
        return send_file(template_path, as_attachment=True, download_name='工单导入模板.xlsx')
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/uploads/<filename>')
def uploaded_file(filename):
    """提供上传文件的下载服务"""
    return send_from_directory(app.config['UPLOAD_FOLDER'], filename)

# 系统设置相关API
@app.route('/api/settings')
def get_settings():
    """获取系统设置"""
    try:
        import json
        settings_path = os.path.join('data', 'system_settings.json')
        os.makedirs('data', exist_ok=True)
        if os.path.exists(settings_path):
            with open(settings_path, 'r', encoding='utf-8') as f:
                settings = json.load(f)
            # 掩码API Key
            if settings.get('api_key'):
                settings['api_key'] = '******'
                settings['api_key_masked'] = True
        else:
            settings = {
                "api_timeout": 30,
                "max_history": 10,
                "refresh_interval": 10,
                "auto_monitoring": True,
                "agent_mode": True,
                # LLM与API配置（仅持久化，不直接热更新LLM客户端）
                "api_provider": "openai",
                "api_base_url": "",
                "api_key": "",
                "model_name": "qwen-turbo",
                "model_temperature": 0.7,
                "model_max_tokens": 1000,
                # 服务配置
                "server_port": 5000,
                "websocket_port": 8765,
                "log_level": "INFO"
            }
            with open(settings_path, 'w', encoding='utf-8') as f:
                json.dump(settings, f, ensure_ascii=False, indent=2)
        # 添加当前服务状态信息
        import time
        import psutil
        settings['current_server_port'] = app.config.get('SERVER_PORT', 5000)
        settings['current_websocket_port'] = app.config.get('WEBSOCKET_PORT', 8765)
        settings['uptime_seconds'] = int(time.time() - app.config.get('START_TIME', time.time()))
        settings['memory_usage_percent'] = psutil.virtual_memory().percent
        settings['cpu_usage_percent'] = psutil.cpu_percent()
        
        return jsonify(settings)
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/settings', methods=['POST'])
def save_settings():
    """保存系统设置"""
    try:
        data = request.get_json()
        import json
        os.makedirs('data', exist_ok=True)
        settings_path = os.path.join('data', 'system_settings.json')
        # 读取旧值，处理api_key掩码
        old = {}
        if os.path.exists(settings_path):
            try:
                with open(settings_path, 'r', encoding='utf-8') as f:
                    old = json.load(f)
            except Exception:
                old = {}
        # 如果前端传回掩码或空，则保留旧的api_key
        if 'api_key' in data:
            if not data['api_key'] or data['api_key'] == '******':
                data['api_key'] = old.get('api_key', '')
        # 移除mask标志
        if 'api_key_masked' in data:
            data.pop('api_key_masked')
        with open(settings_path, 'w', encoding='utf-8') as f:
            json.dump(data, f, ensure_ascii=False, indent=2)
        return jsonify({"success": True, "message": "设置保存成功"})
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/system/info')
def get_system_info():
    """获取系统信息"""
    try:
        import sys
        import platform
        info = {
            "version": "1.0.0",
            "python_version": sys.version,
            "database": "SQLite",
            "uptime": "2天3小时",
            "memory_usage": 128
        }
        return jsonify(info)
    except Exception as e:
        return jsonify({"error": str(e)}), 500

# 车辆数据相关API
@app.route('/api/vehicle/data')
def get_vehicle_data():
    """获取车辆数据"""
    try:
        vehicle_id = request.args.get('vehicle_id')
        vehicle_vin = request.args.get('vehicle_vin')
        data_type = request.args.get('data_type')
        limit = request.args.get('limit', 10, type=int)
        
        if vehicle_vin:
            data = vehicle_manager.get_vehicle_data_by_vin(vehicle_vin, data_type, limit)
        elif vehicle_id:
            data = vehicle_manager.get_vehicle_data(vehicle_id, data_type, limit)
        else:
            data = vehicle_manager.search_vehicle_data(limit=limit)
        
        return jsonify(data)
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/vehicle/data/vin/<vehicle_vin>/latest')
def get_latest_vehicle_data_by_vin(vehicle_vin):
    """按VIN获取车辆最新数据"""
    try:
        data = vehicle_manager.get_latest_vehicle_data_by_vin(vehicle_vin)
        return jsonify(data)
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/vehicle/data/<vehicle_id>/latest')
def get_latest_vehicle_data(vehicle_id):
    """获取车辆最新数据"""
    try:
        data = vehicle_manager.get_latest_vehicle_data(vehicle_id)
        return jsonify(data)
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/vehicle/data/<vehicle_id>/summary')
def get_vehicle_summary(vehicle_id):
    """获取车辆数据摘要"""
    try:
        summary = vehicle_manager.get_vehicle_summary(vehicle_id)
        return jsonify(summary)
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/vehicle/data', methods=['POST'])
def add_vehicle_data():
    """添加车辆数据"""
    try:
        data = request.get_json()
        success = vehicle_manager.add_vehicle_data(
            vehicle_id=data['vehicle_id'],
            data_type=data['data_type'],
            data_value=data['data_value'],
            vehicle_vin=data.get('vehicle_vin')
        )
        return jsonify({"success": success, "message": "数据添加成功" if success else "添加失败"})
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/vehicle/init-sample-data', methods=['POST'])
def init_sample_vehicle_data():
    """初始化示例车辆数据"""
    try:
        success = vehicle_manager.add_sample_vehicle_data()
        return jsonify({"success": success, "message": "示例数据初始化成功" if success else "初始化失败"})
    except Exception as e:
        return jsonify({"error": str(e)}), 500

# API测试相关接口
@app.route('/api/test/connection', methods=['POST'])
def test_api_connection():
    """测试API连接"""
    try:
        data = request.get_json()
        api_provider = data.get('api_provider', 'openai')
        api_base_url = data.get('api_base_url', '')
        api_key = data.get('api_key', '')
        model_name = data.get('model_name', 'qwen-turbo')
        
        # 这里可以调用LLM客户端进行连接测试
        # 暂时返回模拟结果
        return jsonify({
            "success": True,
            "message": f"API连接测试成功 - {api_provider}",
            "response_time": "150ms",
            "model_status": "可用"
        })
    except Exception as e:
        return jsonify({"success": False, "error": str(e)}), 500

@app.route('/api/test/model', methods=['POST'])
def test_model_response():
    """测试模型回答"""
    try:
        data = request.get_json()
        test_message = data.get('test_message', '你好，请简单介绍一下你自己')
        
        # 这里可以调用LLM客户端进行回答测试
        # 暂时返回模拟结果
        return jsonify({
            "success": True,
            "test_message": test_message,
            "response": "你好！我是TSP智能助手，基于大语言模型构建的智能客服系统。我可以帮助您解决车辆相关问题，提供技术支持和服务。",
            "response_time": "1.2s",
            "tokens_used": 45
        })
    except Exception as e:
        return jsonify({"success": False, "error": str(e)}), 500

# 数据库备份管理API
@app.route('/api/backup/info')
def get_backup_info():
    """获取备份信息"""
    try:
        info = backup_manager.get_backup_info()
        return jsonify({
            "success": True,
            "backup_info": info
        })
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/backup/create', methods=['POST'])
def create_backup():
    """创建数据备份"""
    try:
        result = backup_manager.backup_all_data()
        return jsonify({
            "success": result["success"],
            "message": "备份创建成功" if result["success"] else "备份创建失败",
            "backup_result": result
        })
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/backup/restore', methods=['POST'])
def restore_backup():
    """从备份恢复数据"""
    try:
        data = request.get_json() or {}
        table_name = data.get('table_name')  # 可选：指定恢复特定表
        
        result = backup_manager.restore_from_backup(table_name)
        return jsonify({
            "success": result["success"],
            "message": "数据恢复成功" if result["success"] else "数据恢复失败",
            "restore_result": result
        })
    except Exception as e:
        return jsonify({"error": str(e)}), 500

@app.route('/api/database/status')
def get_database_status():
    """获取数据库状态信息"""
    try:
        # MySQL数据库状态
        mysql_status = {
            "type": "MySQL",
            "url": str(db_manager.engine.url).replace(db_manager.engine.url.password, "******") if db_manager.engine.url.password else str(db_manager.engine.url),
            "connected": db_manager.test_connection()
        }
        
        # 统计MySQL数据
        with db_manager.get_session() as session:
            mysql_status["table_counts"] = {
                "work_orders": session.query(WorkOrder).count(),
                "conversations": session.query(Conversation).count(),
                "knowledge_entries": session.query(KnowledgeEntry).count(),
                "vehicle_data": session.query(VehicleData).count(),
                "alerts": session.query(Alert).count()
            }
        
        # SQLite备份状态
        backup_info = backup_manager.get_backup_info()
        
        return jsonify({
            "success": True,
            "mysql": mysql_status,
            "sqlite_backup": backup_info
        })
    except Exception as e:
        return jsonify({"error": str(e)}), 500

if __name__ == '__main__':
    import time
    app.config['START_TIME'] = time.time()
    app.config['SERVER_PORT'] = 5000
    app.config['WEBSOCKET_PORT'] = 8765
    app.run(debug=True, host='0.0.0.0', port=5000)