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src/core/models.py

@@ -8,7 +8,7 @@ Base = declarative_base()
 class WorkOrder(Base):
     """工单模型"""
     __tablename__ = "work_orders"
-    
+
     id = Column(Integer, primary_key=True)
     order_id = Column(String(50), unique=True, nullable=False)
     title = Column(String(200), nullable=False)
@@ -20,13 +20,13 @@ class WorkOrder(Base):
     updated_at = Column(DateTime, default=datetime.now, onupdate=datetime.now)
     resolution = Column(Text)
     satisfaction_score = Column(Float)
-    
+
     # 飞书集成字段
     feishu_record_id = Column(String(100), unique=True, nullable=True)  # 飞书记录ID
     assignee = Column(String(100), nullable=True)  # 负责人
     solution = Column(Text, nullable=True)  # 解决方案
     ai_suggestion = Column(Text, nullable=True)  # AI建议
-    
+
     # 扩展飞书字段
     source = Column(String(50), nullable=True)  # 来源（Mail, Telegram bot等）
     module = Column(String(100), nullable=True)  # 模块（local O&M, OTA等）
@@ -40,14 +40,23 @@ class WorkOrder(Base):
     parent_record = Column(String(100), nullable=True)  # 父记录
     has_updated_same_day = Column(String(50), nullable=True)  # 是否同日更新
     operating_time = Column(String(100), nullable=True)  # 操作时间
-    
+
+    # 工单分发和权限管理字段
+    assigned_module = Column(String(50), nullable=True)  # 分配的模块（TBOX、OTA等）
+    module_owner = Column(String(100), nullable=True)  # 业务接口人/模块负责人
+    dispatcher = Column(String(100), nullable=True)  # 分发人（运维人员）
+    dispatch_time = Column(DateTime, nullable=True)  # 分发时间
+    region = Column(String(50), nullable=True)  # 区域（overseas/domestic）- 用于区分海外/国内
+
     # 关联对话记录
     conversations = relationship("Conversation", back_populates="work_order")
+    # 关联处理过程记录
+    process_history = relationship("WorkOrderProcessHistory", back_populates="work_order", order_by="WorkOrderProcessHistory.process_time")
 
 class Conversation(Base):
     """对话记录模型"""
     __tablename__ = "conversations"
-    
+
     id = Column(Integer, primary_key=True)
     work_order_id = Column(Integer, ForeignKey("work_orders.id"))
     user_message = Column(Text, nullable=False)
@@ -56,13 +65,13 @@ class Conversation(Base):
     confidence_score = Column(Float)
     knowledge_used = Column(Text)  # 使用的知识库条目
     response_time = Column(Float)  # 响应时间（秒）
-    
+
     work_order = relationship("WorkOrder", back_populates="conversations")
 
 class KnowledgeEntry(Base):
     """知识库条目模型"""
     __tablename__ = "knowledge_entries"
-    
+
     id = Column(Integer, primary_key=True)
     question = Column(Text, nullable=False)
     answer = Column(Text, nullable=False)
@@ -80,7 +89,7 @@ class KnowledgeEntry(Base):
 class VehicleData(Base):
     """车辆实时数据模型"""
     __tablename__ = "vehicle_data"
-    
+
     id = Column(Integer, primary_key=True)
     vehicle_id = Column(String(50), nullable=False)  # 车辆ID
     vehicle_vin = Column(String(17))  # 车架号
@@ -88,7 +97,7 @@ class VehicleData(Base):
     data_value = Column(Text, nullable=False)  # 数据值（JSON格式）
     timestamp = Column(DateTime, default=datetime.now)  # 数据时间戳
     is_active = Column(Boolean, default=True)  # 是否有效
-    
+
     # 索引
     __table_args__ = (
         {'extend_existing': True}
@@ -97,7 +106,7 @@ class VehicleData(Base):
 class Analytics(Base):
     """分析统计模型"""
     __tablename__ = "analytics"
-    
+
     id = Column(Integer, primary_key=True)
     date = Column(DateTime, nullable=False)
     total_orders = Column(Integer, default=0)
@@ -111,7 +120,7 @@ class Analytics(Base):
 class Alert(Base):
     """预警模型"""
     __tablename__ = "alerts"
-    
+
     id = Column(Integer, primary_key=True)
     rule_name = Column(String(100), nullable=False)
     alert_type = Column(String(50), nullable=False)
@@ -126,7 +135,7 @@ class Alert(Base):
 class WorkOrderSuggestion(Base):
     """工单AI建议与人工描述表"""
     __tablename__ = "work_order_suggestions"
-    
+
     id = Column(Integer, primary_key=True)
     work_order_id = Column(Integer, ForeignKey("work_orders.id"), nullable=False)
     ai_suggestion = Column(Text)
@@ -136,3 +145,31 @@ class WorkOrderSuggestion(Base):
     use_human_resolution = Column(Boolean, default=False)  # 是否使用人工描述入库
     created_at = Column(DateTime, default=datetime.now)
     updated_at = Column(DateTime, default=datetime.now, onupdate=datetime.now)
+
+class WorkOrderProcessHistory(Base):
+    """工单处理过程记录表"""
+    __tablename__ = "work_order_process_history"
+
+    id = Column(Integer, primary_key=True)
+    work_order_id = Column(Integer, ForeignKey("work_orders.id"), nullable=False)
+
+    # 处理人员信息
+    processor_name = Column(String(100), nullable=False)  # 处理人员姓名
+    processor_role = Column(String(50), nullable=True)  # 处理人员角色（运维、业务方等）
+    processor_region = Column(String(50), nullable=True)  # 处理人员区域（overseas/domestic）
+
+    # 处理内容
+    process_content = Column(Text, nullable=False)  # 处理内容/操作描述
+    action_type = Column(String(50), nullable=False)  # 操作类型（dispatch、process、close、reassign等）
+
+    # 处理结果
+    previous_status = Column(String(50), nullable=True)  # 处理前的状态
+    new_status = Column(String(50), nullable=True)  # 处理后的状态
+    assigned_module = Column(String(50), nullable=True)  # 分配的模块（如果是分发操作）
+
+    # 时间戳
+    process_time = Column(DateTime, default=datetime.now, nullable=False)  # 处理时间
+    created_at = Column(DateTime, default=datetime.now)
+
+    # 关联工单
+    work_order = relationship("WorkOrder", back_populates="process_history")